Tag Archives: firefox not working

Mozilla Firefox

How to Fix Mozilla Firefox Keeps Crashing On Windows 10?

Mozilla Firefox is the comprehensive and prominent web browser used in Windows 7/8/10. If you are a Firefox user, it opens for a second and then, immediately closes. Sometimes, Firefox opens for a few minutes but crashes finally.

So, you have encountered Firefox damage on Windows 10 when you opened it. Various reasons are responsible for this error, like mismatched cache, wrong installation files, a broken add-on, and outdated software. Before going to any solution, you must call Firefox customer service to fix this issue. A technical representative will assist you with appropriate solutions to troubleshoot this problem.

Methods To Fix Mozilla Firefox Crashes On Windows 10

Many preventive methods are given below to fix Mozilla Firefox keeps on crashing Windows 10.

  • Verify Firefox Client Is Up-to-Date

Few software development bugs give rise to strange behavior. A new version will fix Firefox crashing bugs. If Firefox crashes continuously, you can check the outdated version. If it is not updated, update Mozilla Firefox.

  1. In Mozilla, press on the three lines menu and press Help.
  2. Select ‘About Firefox’ to check if it is updated. If yes, see the message. If not, look at the option to update the browser.
  • Look If You Can Start Firefox In A Safe Mode

If you start Firefox in a safe mode that temporarily disables hardware acceleration and switch-off installed extensions, it will prevent you from launching.

  • Restart With Deactivated Add-Ons

A broken extension can also be the other reason behind this issue. To troubleshoot this error, you can restart disabled add-ons in a safe mode. In Firefox, move to its menu, locate to Help>Restart with Add-Ons Disabled, and press Restart.

  • Uninstall and Reinstall Firefox

If Firefox crashes in a safe mode, then there are steps given to remove it.

  • Move to Control Panel>Uninstall A Program to delete Firefox from your system.
  • In file explorer, go to C:\Program Files\Mozilla Firefox to delete the installation folder.
  • Visit the official website of Mozilla Firefox and download the .exe file.
  • Press double-click on the file and follow the on-screen instructions to complete the installation process.
  • Delete Firefox Cache

Websites cache helps to decrease the loading time. A mismatched cache computing can cause a missing cache and give rise to various problems. If the cache is damaged, Firefox keeps crashing on Windows 10.

To troubleshoot the issue, you can remove the cache

  • Press the ‘Menu’ and select ‘Library>History>Clear Recent History.’
  • Configure the range to ‘Everything’ and select all checkboxes. Then, press ‘Clear Now.’

Additionally, you can delete the Firefox cache in File Explorer

  • Click ‘Win+R’, enter C:\Users\User_Name\AppData\Local and press ‘Ok’. ‘User_Name’ must be replaced with your name.
  • Navigate the ‘Mozilla Folder’ and move to ‘Firefox>Profiles.
  • Open ‘.default-release’ folder and remove cache2, jumpListCache, OfflineCache, startupCache folders.

After following the above methods, you must dial Mozilla support to fix this issue. The technical helpdesk is opened all the time 24/7 hours to fix this issue. A technical member will provide you appropriate solutions to fix Mozilla Firefox crashes error.

Mozilla Firefox

How to Fix Mozilla Firefox is Not Responding?

Mozilla Firefox is one of the world’s most popular and reliable internet browser that is also considered as the fastest browser in the world that can easily manage the users’ need and provide them greater satisfaction. But in some cases, you may find that it has stopped working. Any effort to open a web page end up displaying the not responding message. When you get this situation, you should call at Mozilla Firefox customer service and get the easy help. This blog is also going to try to solve your problem. Here are some solutions that will solve your issues quickly and easily.

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Solution 1. Steps to refresh your Mozilla Firefox

You can start solving your issue with refreshing Mozilla Firefox. This may fix your issue instantly. To do so, follow these steps:

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  • Click on the “≡” icon, then select “help.”

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  • Now press the “troubleshooting information” button
  • Choose the option, “refresh Firefox.”
  • Then read the information and proceed to “refresh Firefox.”

Solution 2. To disable the hardware acceleration

Hardware acceleration is responsible for speeding up the process of browser, but it also keeps it down in some cases. Then you need to turn it off to get Mozilla Firefox to get back to work.

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  • You need to click on the “≡” icon and then go to “option.”

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  • Select “general” option then click to “performance.”
  • Unmark the box “use recommended performance settings.”
  • Unmark the box “use hardware acceleration when available.”

Solution 3. Using safe mode

Some add-on/extensions may be the reason behind the issue. So you need to fix the issue with these steps:

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  • Click on the “≡” icon and get the drop-down menu
  • Select “help,” and then click “troubleshooting information.”
  • Press the “restart with add-ons disabled button.”
  • In the pop-up menu, you need to click on “restart” and press the “start in safe mode” button
  • If the problem still exists, then you should remove the extension itself

Solution 4. To delete duplicated session restore files

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While the duplicate processing files have been created and restored that lower down the speed of Mozilla Firefox. Now you need to remove these files to fix the issue:

  • After clicking the “≡” icon, you need to go to the “help” and then “troubleshooting information.”
  • Under the “application basics folder select the “open folder” option
  • Navigate sessionstore.js file and delete them
  • Then restart Mozilla Firefox to save the changes

Solution 5. To create a new places database

If you face that the problem is periodic and happen randomly, then the reason may be the corrupted places database. Now you need to create new places database with these steps;

  • In the section “≡” select “help.”
  • Then go to “troubleshooting information.”
  • Now in the “application basics” open “open folder> profile folder
  • Navigate “places.sqlite” and change its name to “places.sqlite.old” and “places.sqlite-journal” to “places.sqlite-journal.old.”
  • Restart Mozilla Firefox

These solutions are quite easy to follow, and one can easily fix the issue and resume the services of Mozilla Firefox. In case you find any trouble you should contact Mozilla Firefox customer service number to get the easy help.